Privacy Policy

Who we are

Prowiper is an Australian business based in Melbourne, supplying premium wiper blades and fitment hardware to customers nationwide. When this policy says “we”, “us” or “our”, it means Prowiper.

Personal information we collect

• Identity and contact details (name, email, phone, billing and delivery address).
• Order and payment details (items purchased, order history, delivery info, payment method details handled by our payment partners).
• Support communications (messages you send via our contact page or email).
• Fit-finder messages (vehicle details and other text you submit so we can provide and improve fitment results).
• Marketing preferences (newsletter subscriptions, opt‑in/opt‑out choices).
• Technical and usage data (IP address, device and browser type, pages viewed, actions taken, cookie and pixel data).
• Other information you provide (e.g. feedback, photos for reviews, or details submitted through forms).

How we collect personal information

• Directly from you when you browse our website, create an account, place an order, or contact support.
• Through signup forms (e.g., email, SMS) and promotions when you opt in.
• Automatically via cookies, pixels and similar technologies on our site.
• From advertising and analytics partners when you interact with our ads or emails (e.g., platforms such as Meta, Google, TikTok).

Why we use personal information

• To process and fulfil orders, arrange delivery, and provide customer support.
• To improve our products, website performance, and user experience.
• To send service and marketing communications according to your preferences.
• To conduct remarketing and measure campaign effectiveness.
• To comply with legal obligations and resolve disputes.

Cookies, pixels and online tracking

We use cookies and similar technologies (including tracking pixels in emails or pages) to recognise your browser, remember preferences, analyse traffic, and deliver relevant ads. Analytics and advertising tracking is on by default; you can block or delete cookies in your browser settings. Declining certain cookies may affect site functionality.

• We use analytics tools (including PostHog) to understand site usage, such as pages viewed and actions taken. This may include session replays of how visitors interact with our site and help us improve performance.
• We may use advertising pixels to build audiences and show relevant ads.
• You can opt out of interest‑based advertising using industry tools such as the DAA or the NAI.

Disclosure of personal information

We do not sell your personal information. We may disclose information to:

• Service providers (e.g., payment processors, email/SMS platforms, analytics, web hosting, fulfilment and delivery partners).
• Professional advisers and regulators where required or authorised by law.
• Other parties where you have provided consent.

Some partners operate outside Australia. In particular, our website analytics provider (PostHog) stores data in the United States, and other service providers (such as web hosting, error tracking and marketing platforms) may store data in the United States or other countries where they operate. We take reasonable steps to ensure overseas recipients protect your information in line with applicable laws.

Data security

We use administrative, technical and physical safeguards designed to protect personal information from unauthorised access, alteration, disclosure or loss. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Retention

We keep personal information for as long as necessary for the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce agreements. When no longer needed, we take reasonable steps to de‑identify or securely destroy it.

Your choices and rights

• Marketing opt‑out: Use the unsubscribe link in emails/SMS, adjust ad preferences, or contact us.
• Access and correction: You may request access to, or correction of, your personal information that we hold.
• Cookie controls: Manage browser settings to reject or delete cookies.

How to contact us

The fastest way to reach us is via the contact page. If you have a privacy enquiry or request (access, correction, complaint), include your order number if applicable and a short description of your request.

Complaints

If you believe your privacy has been breached, please contact us and we will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

OAIC: https://www.oaic.gov.au/